An exciting position has become available for an enthusiastic Rental Controller to join our ambitious and results driven team at our depot in Birmingham.


  • Manage incoming/outgoing enquiries for rentals for specific customers.
  • Organise vehicles for customers as effectively and efficiently as possible.
  • Maintain a “no turn down” policy on all standard vehicle types.
  • Ensure all customers receive a “second to none” service when dealing with T.O.M. Rental Desk.
  • Work closely with all Rental Controllers to ensure we are “one team” working towards customer excellence.
  • Manage set amount of customers in line with the external Account Manager.


  • Control and manage all rental requests from specific customers.
  • Control and manage all issues/enquiries from specific customers.
  • Ensure customers remain mobile at all times if issues with vehicles their vehicles.
  • Ensure customer V.O.R list is targeted to ensure it is at a minimum.
  • Ensure customer F.O.C list is targeted to ensure it is at a minimum.
  • Ensure customer ready list is targeted to ensure it is kept to a minimum.
  • Supporting breakdown management with cross rentals.
  • Updating reservation screens efficiently and accurately.
  • Updating Transport portal efficiently and accurately.
  • Organise customer review meetings and specific agenda’s.

Job Type: Full-time

Career Development & Package

TOM Vehicle Rental Ltd is a growing Company with an interested hard-working culture with opportunities to continually progress both career and personal skills.

For the right candidate, this is a great opportunity to take on a challenging and varied role and to develop your career within a dynamic and inspiring Company.

Interested? Please send your CV and short covering letter to, stating when you would be available to start to us.

Ref: Rental Controller Birmignham

Working hours 40 hours
Location Birmingham
Salary Salary
Benefits Benefits
Closing date 30/12/2017
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